Frequently Asked Questions
Everything you need to know about shopping at Forever 21
How can I track my order?
Once your order has shipped, you will receive an email with your tracking number and a link to the carrier's website. You can also track your order status in the 'My Orders' section of your account.
What is your return policy?
We accept returns within 30 days of the ship date for most items. Items must be unworn, unwashed, and have all original tags attached. Please note that final sale items, earrings, and undergarments are non-returnable.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout based on your destination.
How do I find the right size?
Each product page features a detailed 'Size Guide' to help you find your perfect fit. We recommend comparing your body measurements to our charts as sizing can vary between different styles and collections.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Afterpay for flexible interest-free installments.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Once an order is placed, we are unable to modify or cancel it. You may return the items for a refund once they are delivered.